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WTF?!! Did you read what I just posted? This is NOT a business!! @Ibeatdungeon, Ask the dev or OP why it was closed, they don't have to give an answer. This is a contributed project. It's not even in the guidelines for devs to say why they closed an issue. Now... with that said.. yes I agree: some explanation would be nice, however, it's entirely up to the devs to adapt a "polite" mannerism to issues while closing and/or commenting.

You are comparing ITIL process to an open public project? Also, I am a bit confused when you say "tickets". Are you referring to forum posts and/or open requests on git? I read your wall of rant and I'm at a complete lost on what your requesting within Help and Support. This isn't a company, and some the of the practices (regardless of ITIL) don't need to be adapted, hence contribution factor and NOT a "business".